Privacy Policy

Last updated: 10 April 2026

Introduction

This Privacy Policy for Authentic Pause (“we”, “us”, or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://authenticpause.com or any website of ours that links to this Privacy Policy

  • Engage with us in other related ways, including marketing, events, or communications

Questions or Concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed.

If you do not agree with our policies and practices, please do not use our Services.

For more information about your privacy rights in Australia, you can refer to the
Office of the Australian Information Commissioner:
https://www.oaic.gov.au/privacy.

This policy is designed in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information Do We Collect?

Personal information you disclose to us

In short:We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you:

  • register for our Services

  • express an interest in obtaining information about our Services

  • participate in activities on the website

  • contact us directly.

This may include information such as your name, email address, phone number (if provided), and any details you choose to share in enquiries, applications, or coaching interactions.

Sensitive information. We do not intentionally process sensitive information.

However, if you choose to share personal or reflective information in the context of coaching or enquiry, it will be treated with care and confidentiality.

Accuracy of information. All personal information that you provide must be true, complete, and accurate.
Please notify us of any changes to your personal information.

Information automatically collected

In short:Some information — such as your Internet Protocol (IP) address and device or browser characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity (such as your name or contact details), but may include device and usage information, such as

  • IP address

  • browser type and device characteristics

  • operating system

  • language preferences

  • referring URLs

  • general location (e.g. country)

  • website usage data (such as pages visited and time spent).

This information is primarily needed to maintain the security and operation of our Services, Improve user experience and support internal analytics and reporting.

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security, for security and fraud prevention, and to comply with legal obligations. We may also process your information for other purposes with your consent.

We process your personal information depending on how you interact with our Services, including to:

  • provide and deliver coaching services, programmes, and resources

  • respond to enquiries and communicate with you

  • manage bookings, sessions, and participation in events or programs

  • send updates, newsletters, or relevant information (where you have opted in)

  • maintain the security and proper functioning of our website

  • comply with legal obligations.

3. Coaching, Confidentiality, and Participation

In short: Personal information shared in coaching contexts is treated with care and confidentiality, with appropriate safeguards and limitations.

We may keep notes for the purpose of supporting your participation and delivering services. These notes are stored securely and are not shared with third parties without your consent, unless required or authorised by law.

Where services are delivered in a group setting, please be aware that confidentiality cannot be fully guaranteed. Participants are encouraged to respect the privacy of others.

If sessions are recorded, you will be informed in advance.

In rare circumstances, if we reasonably believe that you or another person may be at risk of serious harm, I may be required to disclose relevant information to appropriate authorities, in accordance with applicable legal obligations.

4. When and With Whom Do We Share Your Personal Information?

In short: We may share information in specific situations and/or with trusted third-party providers who support our Services.

We may share your personal information where necessary in the following situations:

  • Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of business assets, financing, or acquisition of all or a portion of our business.

  • Service providers. We may share your information with trusted third-party service providers who assist us in operating our business and delivering our Services, including: website hosting (e.g. Squarespace), booking systems (e.g. Calendly or Microsoft Bookings). communication tools (e.g. Google Workspace) and online meeting platforms (e.g. Zoom).

These providers are required to handle your information securely and in accordance with applicable privacy obligations.

4. Do We Use Cookies and Other Tracking Technologies?

In short: We may use cookies and similar tracking technologies to collect and store information about how you use our website.

We may use cookies and similar technologies (such as web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain the security and functionality of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Third-party technologies. We may allow trusted third-party service providers to use tracking technologies on our website for purposes such as analytics and improving our Services. For example, this may include tools that help us understand website traffic and engagement. We do not use invasive or excessive advertising tracking, and we do not sell your personal information.

Managing cookies. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.Further details about how cookies are used may be provided through a separate Cookie Notice or consent banner on our website.

5. How Do We Handle Your Social Logins?

In short: If you choose to register or log in using a social media account, we may receive certain information about you.

Currently, Authentic Pause does not offer the ability to register or log in using social media accounts (such as Facebook or Google).

If this functionality is introduced in the future, we may receive certain profile information from your social media provider, depending on your settings. This may include your name, email address, and profile details. Any information received would be used only for the purposes described in this Privacy Policy.

Please note that we do not control, and are not responsible for, how third-party social media providers handle your personal information. We recommend reviewing their privacy policies to understand how they collect, use, and share your data.

6. Is Your Information Transferred Internationally?

In short: Your information may be transferred to, stored, and processed in countries other than your own.

Some of the third-party services we use to operate our website and deliver our Services (such as website hosting, communication tools, and booking platforms) may store or process data in countries outside Australia. As a result, your personal information may be transferred to, stored, and processed in locations outside your country of residence.

We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the requirements of the Privacy Act 1988 and the Australian Privacy Principles (APPs).

7. How Long Do We Keep Your Information?

In short: We will only keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we no longer have a legitimate need to process your personal information, we will either delete it, or de-identify (anonymise) it. If deletion is not immediately possible (for example, where data is stored in backup systems), we will securely store your information and isolate it from further processing until deletion is possible.

8. Do We Collect Information from Minors?

In short: We do not knowingly collect personal information from individuals under 18 years of age.

Our Services are intended for adults. We do not knowingly collect, use, or market to children under 18. We do not knowingly collect, use, or market to children under 18.

By using our Services, you confirm that you are at least 18 years of age.

If we become aware that personal information from individuals under 18 has been collected, we will take reasonable steps to promptly delete such information.

If you believe that we may have collected information from a person under 18, please contact us at:
hallo@authenticpause.com.

9. What Are Your Privacy Rights?

In short: You have rights in relation to your personal information, including access, correction, and the ability to withdraw consent.

Depending on your location and applicable law, you may have the right to:

  • request access to the personal information we hold about you

  • request correction of inaccurate or outdated information

  • withdraw consent where processing is based on your consent

  • request that we delete your personal information (where applicable).

Withdrawing your consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. You can do this by contacting us using the details provided in the Contact section below.

Please note that withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal nor, when applicable low allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Managing your Account information

As Authentic Pause does not operate user accounts on this website, you can manage your personal information by:

  • contacting us directly to request access, updates, or deletion

  • unsubscribing from communications using the link provided in emails.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting that allows you to signal your preference not to have your online browsing activities tracked.

At present, there is no consistent industry standard for recognising and responding to DNT signals. As a result, we do not currently respond to Do-Not-Track browser signals. If a standard is adopted in the future, we will update this Privacy Policy accordingly.

11. Do We Make Updates to This Policy?

In short: Yes, we may update this Privacy Policy from time to time to remain compliant with relevant laws.

We may update this Privacy Policy periodically. The updated version will be indicated by a revised “Last updated” date at the top of this page. If we make significant changes, we may notify you by posting a notice on our website, or contacting you directly (where appropriate). We encourage you to review this Privacy Policy from time to time to stay informed about how your information is handled.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Daniela Kaleva
Authentic Pause
Email: daniela.kaleva@authenticpause.com